Refund / Cancellation Policy

1. Overview

At Appsjet Solutions, we build and sell our own digital products, offered as one-time purchases or recurring subscriptions. This policy explains how cancellations and refunds work for those products, including Replayo. It should be read together with our Terms & Conditions and any product-specific terms shown at the time of purchase. Where a specific product states its own refund terms, those terms apply to that product.

2. Subscription Cancellation

• You may cancel a subscription at any time from within the product's account or billing settings, or by contacting us.
• Cancellation stops future renewals. Your access continues until the end of the current billing period that you have already paid for.
• To avoid being charged for the next cycle, cancel before your renewal date.
• Unless required by law or stated otherwise for a specific product, amounts already paid for the current or past billing periods are not refunded on cancellation.

3. Free Trials

Where a product offers a free trial, you can cancel at any time during the trial without charge. If you do not cancel before the trial ends, the subscription begins and the plan price is charged as displayed at sign-up.

4. Refund Eligibility

Refunds will be issued in the following cases:

• Duplicate payment or billing error — charged twice for the same purchase, or charged incorrectly. Refunded in full after verification.
• Charged after cancellation — a renewal charge processed after you cancelled in accordance with this policy.
• Product not delivered or not accessible — you paid but did not receive access to the product, and we are unable to resolve the issue within a reasonable time.
• Major product failure — a defect on our side that makes the product substantially unusable, which we cannot remedy within a reasonable period after you report it.

Refunds are generally not available for:

• Change of mind after purchasing or using a product.
• Partially used subscription periods (no pro-rata refunds for mid-cycle cancellation, unless stated otherwise for a specific product).
• Issues caused by your own device, network, or third-party software outside our control.
• Purchases made through third-party app stores (Apple App Store, Google Play) — these are governed by the respective store's refund policy, and refund requests must be made through the store.

5. How to Request a Cancellation or Refund

Email us at info@appsjetsolutions.com with the product name, the email address on your account, your payment reference or invoice number, and the reason for the request. We will acknowledge your request within 2 business days and respond with a decision within 7 business days.

6. Refund Processing

• Approved refunds will be processed within 7–10 business days from the date of approval.
• Refunds are issued to the original payment method used for the transaction.
• Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

7. Disputes

If you disagree with a refund decision, you may escalate the matter by writing to us with supporting details. We will review escalations in good faith and aim to resolve them amicably in accordance with our Terms & Conditions.

8. Contact